Parapharmacy
1. What are the main products available at Opus Care?
Opus Care offers a wide range of products, including:
- Furniture: articulated beds, armchairs, couches.
- Material for caregivers and professionals: medical-surgical material and aids for the caregiver.
- Mobility aids: walkers, canes, wheelchairs.
- Orthopedics: compression stockings, splints, insoles.
- Rehabilitation: electrotherapy equipment, thermotherapy, creams and lotions.
- Incontinence products
- Parapharmacy: dermocosmetics, well-being products.
- Dermocosmetics.
- Bathing and hygiene aids, health equipment such as blood pressure monitors, among others.
2. How can I place an order on the Opus Care website?
To place an order you must:
- Browse the website and choose the desired product(s).
- Click “Add to cart”.
- Access the cart and click “Finalize purchase”.
- You can log in to your account, create an account, or continue as a guest.
- Fill in the billing and shipping information.
- Choose your payment method and confirm your order.
- When payment is successfully accepted, the order is completed and you will receive an email with confirmation.
3. How can I apply a discount code?
If you have a discount code to use, the "Do you have a discount code?" field appears after the final price of the products in both the cart and checkout. Click on it, enter the code, and then apply it. If the code is valid, it will be applied to the products (excluding shipping).
4. Do I need to create an account to purchase?
You do not need to be a registered customer to place your order, you can do so as a guest and only need to enter your details exclusively for the order to be delivered.
However, being a registered customer has advantages such as faster purchasing processes for future orders, the ability to track the status of your order, view invoices and order history, and stay up to date with all the latest news, promotions, and exclusive campaigns, among others.
5. What payment methods are available?
Opus Care accepts various payment methods, including:
- Multibanco Reference;
- PayPal;
- Credit and Debit Card (Visa, MasterCard, Maestro, American Express) through the PayPal option (it is not necessary to have a PayPal account);
- MB WAY;
- GooglePay (coming soon);
- ApplePay (coming soon);
- Klarna (coming soon).
Payment methods are provided by highly secure companies licensed for this purpose: EuPago and PayPal.
Protecting your order information is one of our top priorities. The checkout and confirmation fields are protected by SSL technology. This technology is currently the most advanced and ensures that your personal information and credit card number are not sent over the internet without being properly encrypted.
6. Can I change or cancel my order after it has been confirmed?
If it has not yet been shipped, you can request changes or cancellation of the order by contacting the Opus Care team as soon as possible.
7. How do I know if my order was completed successfully?
After completing your purchase, you'll receive a confirmation email with a summary of your order. If you don't receive it, check your spam folder or contact Opus Care.
8. Is it possible to send the order to an address other than the billing address?
Yes, during the checkout process you can specify a shipping address that is different from your billing address.
9. Is it possible to request a personalized quote?
Yes, for specific products, such as furniture or rehabilitation equipment, you can request a personalized quote using the “Request a quote” button available on each product page.
10. Does Opus Care offer after-sales assistance?
Yes, Opus Care offers after-sales support to answer questions, provide additional product information, and assist with any issues related to orders. See information on Returns and Exchanges here.
11. Is the site safe for online shopping?
Yes. The Opus Care website uses security protocols (such as SSL) to ensure the protection of your personal and banking data.